COVID-19 Update – April 2, 2020

To our Compass Community Credit Union family,

At Compass Community Credit Union, your relationship, as well as your safety are important to us. Like every person reading this, we’ve needed to make adjustments in response to COVID-19. We have continually been reevaluating our response to the public health concern and ensuring that we are offering convenient banking options while still keeping our members, employees and communities safe. Below are some important reminders as well as some recent updates.

Branch Locations (Effective April 2, 2020)  

  • To adhere to “social distancing” recommendations, we will be locking the doors at our Arcata and Henderson Center locations. We will remain open for business at this time and you can expect to be greeted by one of our friendly team members for assistance.
  • For loan inquiries and other potentially lengthy transactions, please call us at 707.443.8662 to make an appointment.
  • As always, the ATMs at Arcata and Henderson Center remain available to access your accounts 24/7.

Remote Capabilities

  • Online and mobile banking, as always, are available 24/7.
  • We’ve temporarily increased mobile deposit limits on mobile banking.
  • Open accounts with our quick and easy online account opening system.    

Financial Assistance

If you are directly affected by COVID-19 and are experiencing hardship, please know that we are here for you and stand ready to assist you with financial obligation relief and assistance plans should they become necessary.  We recognize the challenges this public health concern has created and we remain fully committed to helping those we serve during this time of need. Your relationship, as always, remains our top priority and we are here to provide relief from unexpected hardships as a result of COVID-19. This includes members having difficulties with loan payments and those needing to make early CD withdrawals. If you’ve been impacted by COVID-19, please do not hesitate to contact our Member Support Team at 707.443.8662 to discuss what options may be available for you.

Beware of Scams

Unfortunately, during this difficult period, fraudsters are out there with a variety of scams from internet schemes, phishing emails or Coronavirus-related malware designed to infect your computers or steal personal data.  Be especially mindful if you have elderly parents or grandparents who are targeted by these scams. More information is available from the Federal Trade Commission.

Compass Community Credit Union remains a strong, secure, and well-capitalized credit union and is a safe place for deposits. In addition, all Compass Community Credit Union deposits are insured up to applicable NCUA limits. Click HERE to learn more about NCUA coverage. 

To stay on top of our most recent steps taken regarding COVID-19, be sure to check back as we’ve been consistently updating with new information.

We value your relationship with us and we will overcome this temporary situation together.

All my best,

Ray F. Litchfield
Chief Executive Officer

Coronavirus COVID-19 – March 20, 2020

Coronavirus – March 12, 2020