Please be aware of potential fraudulent texts, emails, or phone calls coming from people posing as Compass Community Credit Union staff. These communications may very well be fraudulent and an attempt to take over your account.
As a reminder, Compass Community Credit Union will never contact you to ask for your personal information. If someone posing as a credit union employee asks you for information like your social security number, username and password, DO NOT RESPOND.
Contact us at 707-443-8662 immediately if you receive a suspicious request for private account information (you can also go to our website to verify our contact information).
How Can You Prevent Account Takeover Fraud?
• If someone posing as a staff member from Compass Community Credit Union contacts you by phone, email, or text message and wants you to share your account information, consider it fraud.
• Be cautious of someone posing as tech support from a software company, Adobe, Paypal, Amazon, or any other company that contacts you by phone, email, or text message and wants you to share your account information. Hang up and call the phone number listed on their website.
• If you receive a text or email asking for account information, do not reply. Ignore the message and do not call any phone numbers listed.
• If you receive a phone call that seems to be a phishing attempt, simply end the call. Be aware that area codes can be misleading: a local area code does not always guarantee the caller is local.
If you feel that you have been the victim of fraud, contact us at 707-443-8662 or visit our website to verify how to contact us.
