Mobile Banking

You’re always on the go. So is Mobile Banking. This handy app for Apple iOS and Google Android devices allows you to access your accounts, make check deposits, make transfers, and pay bills anytime, anywhere. It’s online banking in the palm of your hand — a smart, simple, and secure way to access your accounts.

Check Your Cash Flow and Account Balances

  • View balance and summary information for all your accounts and loans
  • See transaction and merchant details
  • Deposit checks

Transfer Funds Securely

  • Make transfers with your smartphone that are fast and secure
  • Move money where you need it when you need it

Make Bill Payments

  • Get helpful notifications so you never miss a payment
  • Customize payment details, including the account you want to pay from, the amount, and payment date
  • Receive confirmation that your payment is scheduled

Authentication

  • Two-factor authentication provides an extra layer of protection, keeping your information safe and secure.
  • Biometric or 4-digit access allows you to authenticate with your fingerprint, FaceID, or a 4-digit passcode.
  • A self-serve username and password reset function provide a quick and secure way for recovery.

 

Download the Compass Community Credit Union Mobile Banking App

Mobile Banking Basics

How do I deposit a check?

  • Click on the “Deposit” icon
  • Select the account
  • Enter the amount
  • Click on “Capture Check”
  • Endorse the check
  • Take a photo of the front and a photo of the 1`back of the check
  • Then submit

How do I transfer money?

  • Click the “Transfer” icon
  • Select the account to transfer from
  • Select the account to transfer to
  • Enter the amount
  • Click “more options” to select a future date, memo and frequency
  • Then submit

How do I pay bills?

  • Click the “Pay a Bill” icon
  • Select the payee
  • Enter the amount
  • Click “more options” to select a future date, memo and frequency
  • Then submit
NOTE: New Bill Pay users will need to register in Online Banking on your desktop in order to activate Bill Pay. After that, you can access your bills via the Mobile Banking app.

Frequently Asked Questions

Mobile Banking

What is the mobile banking app?

The mobile banking app lets you access and manage your accounts at the speed of life. That means you can check your balance, view transactions, pay bills and deposit checks from anywhere, at any time.

Why should I use the mobile banking app?

The app gives you the ultimate freedom and flexibility to keep up with your busy life. You can:

  • View your balance and transactions anytime.
  • Make transfers anyplace. Securely move money between your accounts.
  • Pay bills anywhere. Add payees, view upcoming bills, make payments and access your payment history.
  • Deposit checks in 3 easy steps.

How does it work?

The mobile banking app converges your financial accounts into one simplified app that can be securely accessed at any time. This provides you with real-time access to your accounts and bill pay.

How does the app identify my upcoming bills?

The mobile banking app uses something called “predictive modeling.” This analyzes recurring transactions and payment patterns to identify upcoming bills. As a result, you get a holistic view of your past and future transactions.

How will I know when updated versions of the app are available?

Once you download the app, you will be automatically notified of new versions when they become available.

Bill Pay

How do I add a company or person as a payee?

To add a payee, simply:

  1. Select the “Pay” icon
  2. Select the “+” icon in the top right
  3. Select “Company” or “Person” as the payee type
  4. Enter the required information. For a company, this can be found on your invoice or bill statement.

How do I send money to a person?

You must first add the person as a payee. To do this, simply:

  1. Select the “Pay” icon
  2. Select the “+” icon in the top right
  3. Select “Person” as the payee type
  4. Enter the required information.
Tag Transactions & Set Alerts

Tag a Transaction

Tagging transactions allows you to locate your purchases quickly. To tag a transaction, simply:

  1. Select the account
  2. Click the “Transactions”
  3. Select the transaction you’d like to tag
  4. Click “Add tags”

You can also add notes and attach an image to the transaction.

Low Balance Alert

You can set a low balance alert.

  1. Select the account
  2. Click the “Settings”
  3. Turn on the “Low Balance Alert” button
Security and Privacy

How secure is this app?

The mobile banking app is extremely secure. We use a variety of methods to ensure that all data is stored securely in our U.S.-based, world-class Tier-3 data centers. In fact, you can rely on the same security measures that we use for online banking. All of our services are “N+1 redundant,” which gives you a deeper layer of protection and continuous reliable service. This includes facilities, networking equipment and the servers that host our app. In addition, our data retention and business continuity plans are comprehensive and our employees maintain organization security measures designed to keep your data safe. You should also know that at no time do we share your information with a third party or another financial institution.

How can I prevent others from using the mobile banking app on my phone?

Upon initial setup, you will be asked to create a four-digit passcode. This passcode will be required each time you launch the app and can be changed in the app’s settings. Please keep your passcode private for your protection.

Who will see my bank information?

Only you will see your bank information. Your information is never shared with a third party or another financial institution.

Is this app safe to use over Wi-Fi?

Yes, the use of the mobile banking app over Wi-Fi is no different than using it on your phone’s data connection. All data is sent over an encrypted Secure Socket Layer (SSL) connection.

What happens if I lose my phone?

We can remotely wipe the mobile banking app to ensure your data is cleared from the phone. Please contact us for assistance if your phone is lost or stolen and you would like to initiate a remote wipe.

What happens if I change my password in online banking?

If you update or change your online banking password, you will be asked to re-authenticate your identity within the mobile banking app. After successful re-authentication, you may continue app usage.

Get Started

How do I download the mobile banking app?

Download the app on the App Store or Google Play.

How do I start using my app?

Follow these simple steps:

  1. Touch the app icon on your home screen.
  2. Follow the on-screen guide and enter your account information.
  3. For additional security, biometric or 4-digit access allows you to authenticate with your fingerprint, FaceID, or a 4-digit passcode.

If you cannot remember your login information, please contact us for assistance at 707-443-8662.

 

NOTE: After you enroll, you can log in to Online Banking using the same credentials.

New Bill Pay users will need to register in Online Banking on your desktop in order to activate Bill Pay. After that, you can access your bills via the Mobile Banking app.

iPhone®: Download the Compass Community Credit Union mobile app on the App Store℠. Requires iOS version 11 or above. Apple®, the Apple logo, iPhone® and iPad® are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store℠ is a service mark of Apple, Inc.

Android™: Download the Compass Community Credit Union mobile app on Google Play™. Requires Android version 5.0 or above. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.